Privacy Policy


IBL Finance Private Limited(IBLFIN) is committed to protect the personal and financial information submitted by our customers and would endeavor to protect such information from unauthorized use.This Privacy Policy applies to all applicants/customers applying for loans orvalue added services through our mobile application “IBL : Instant Personal Loan” or using website of IBL Finanance. At IBL Finance Private Limited(IBLFIN), we are committed to protecting your personal data and respecting your privacy. Please read the following terms of the Policy carefully to understand our practices regarding your personal data and how we will treat it. This Policy sets out the basis on which any personal data we collect from you, we collect about you, or that you provide to us, will be processed by us. By giving us consent to process your personal data, you accept that we will collect, store and use your personal data in accordance with this policy.

The Data/Information We Collect About You

We collect or use and store personal information about you in connection with providing the services to you, after obtaining your consent. Please note that we only collect and process the minimum necessary details of your personal data or information to provide the services to you. For the purpose of credit risk assessment, we need the following permissions from you.

* Identity and personal data:

This includes your first and last name, date of birth, gender, selfie, educational qualifications, income source, monthly income and contact information (including addresses, email IDs and phone numbers).

* KYC data:

This includes identification documents issued by the government or other authorities, and includes details of or pertaining to your Aadhaar or PAN card.

* Data from SMSs:

We will request SMS permission to user for collect, transmit and store SMS messages When the user grants/allow permission, then we collects all SMSs sender number/name and content. Financial related information will be used from SMS data and in-appropriate information or personal information will be removed from the platform’s servers after analyzing the suitability and applicability of the users. This data shall be used,

To identify and analyze the multiple lending behavior of users and assess customer risk by determining the various banking transactions and cash flow patterns they may have through SMS analysis.

To verify and track user’s financial transactions in the background by analyzing their SMS messages to ascertain correct credit limit decisions based on their spending/cost budgets and ability to pay.

We will not share user SMS data with any third party.

* Location data:

We only collect and monitor information about your device location for KYC verification, after obtaining your express consent, or to perform risk assessments for credit scoring.

* Device data:

Collect and monitor specific information about your device including your hardware model, operating system and version, unique device identifiers like IMEI and serial number, user profile information and mobile network information to uniquely identify the devices and ensure that unauthorized devices are not able to act on your behalf to prevent frauds.

* Camera:

We request the user to authorize us camera access to take selfies for the purpose of express consent for loan, on-boarding/KYC requirements and security/identity verification.

* Storage Data(Images Or Documents):

We will collect the required images or documents uploaded by the user and also take the user’s selfie with the user’s permission, for KYC/Address verification and complete the loan application process.

We collect, transmit and store above mentioned all data on our secured IBL Finance Private Limited(IBLFIN) server. We do not access your mobile phone resources such as files and media (except as disclosed above to enable you to upload documents), call logs and telephony functions. We do not collect your biometric data. We are required to collect your personal data to provide you with access to the Platform and Services. In certain cases, we are required to collect personal data as required by law, or under the Terms. If you fail to provide us that data as and When requested by us, we will not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you (for example, to provide you with features of the Services). In this case, we may have to cancel or limit your access to the Services (or part thereof).

Consent of The Users

When a user applies for any loan or finance from us, we first obtain the user’s authority/consent (by means of e-signature, ‘I agree’ tick box, one time password, yes/no authentication etc). Users give their consent that his/her customer data will be stored and processed by us for various purposes. A customer has the right to access and correct their customer data by contacting IBL Finance Private Limited(IBLFIN). While using the IBL Finance Private Limited (IBLFIN) website or mobile application, you agree not to engage in illegal or unauthorized activities in any way (including hacking, cracking or defacing any part of the site).

Data / Cookies

We may set cookies to track your use of the Application. This is used to enhance your experience with our app. We use cookies to help recognize who you are, so your login experience is smooth every time. Cookies also allow us to collect non-personally identifiable information from you, such as which pages you visited. Using this information helps us create a more user-friendly experience for all visitors. By using the application, you indicate your consent to our use of cookies. Please note that if you reject or delete these cookies, some parts of the application may not function properly.

Use of User Information

By submitting User information to IBL Finance Private Limited(IBLFIN), User expressly acknowledge and consent to use of such information in a manner specified under this Policy. User information can be used for various purposes including without limitation the following:

    • * Verifying User identity.
    • * To facilitate the user using the IBL Finance Private Limited (IBLFIN) platform.
    • * To obtain credit reports and evaluate your creditworthiness for availing the loan / facility from IBL Finance Private Limited (IBLFIN).
    • * Extending loans and financial services to the user from regulated entities including but not limited to banks, NBFCs, NBFC-P2P, other financial partners, etc.
    • * To ensure compliance of all legal obligations of lending partners for the purposes of facilitating loans / financial services, Know Your Customer, Prevention of Money Laundering, CKYRC requirements etc.
    • * For fraud prevention and detection.
    • * To diagnose technical problems, provide support and assist users in troubleshooting issues.
    • * To send communications, notifications and receive promotional offers.
    • * To prepare, review and file reports as required by applicable law.
    • * To understand User preferences, requirements.
    • * To allow the User to participate in the interactive features offered by the IBL Finance Private Limited (IBLFIN).
    • * To improve content and protect the integrity of IBL Finance Private Limited (IBLFIN).
    • * To increase / improve the products / services offered on IBL Finance Private Limited (IBLFIN).
    • * To ensure compliance with all applicable laws.
Disclosure of information

We respect that you do not want your personal information to be shared with other companies at any time. However, we may require to share your Personal Information/ Sensitive Information with our affiliates, business and non-business partners including but not limited to credit information companies, where we feel that you will be assisted better for the purpose of underwriting and approval of your loan or any other financial product transaction/related transaction. We share information as described below in accordance with this privacy policy. We will keep your personal information confidential and limit access to it to those who specifically need it to conduct their business activities, except as otherwise permitted by applicable law.

* Third party service providers:

We may employ other companies and individuals, call centers, payment gateways, banks to perform functions on our behalf. Examples include delivering e-mail, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law.

* Business Transfers:

As we continue to develop our business, we might sell or buy business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that IBLFIN’s, India’s assets or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

* Protection of App:

We release personal information when we believe, release is appropriate to comply with the law; enforce or apply our User Terms and Conditions and other agreements; or protect the rights, property or safety of App, our users or others. This includes exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction.

If you are no longer interested in sharing your Personal and Sensitive Information, please e-mail your request at:

To the Government and other judicial bodies as required under the law in order to comply with the legal obligations (without the prior permission of customers).


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee 100% its absolute security.However, we will do our best to protect and secure your personal information.

Policy Changes

We may update this Privacy Policy to reflect changes to our information practices. You are encouraged to check this privacy policy on a regular basis to be aware of the changes made to it. Continued use of the services and access of the Application shall be deemed to be your acceptance of this privacy policy.

Contact Us

For any query or complaint regarding the privacy and sharing of your customer data, including sharing with third parties, or for suggestions for amendments to this policy, you may contact:

Grievance Redressal Officer
Customer Care Department,
IBL Finance Private Limited,
6025, World Trade Centre, Nr. Udhna Darwaja, Ring Road, Surat-395002, Gujrat, India.
Tel : +91 93281 16200.