Customer Support Executive

We are looking for an experienced immediate joiner to handle customer queries related to digital personal loans. The ideal candidate is detail-oriented, customer-focused, and capable of delivering best-in-class support by understanding customer needs and providing timely, effective solutions.

Location

Grugram

Experience

1+ years of experience

Job Type

Full-time

Salary Range

Key Responsibilities

Key Responsibilities

Resolve routine customer queries by following standard procedures and escalation guidelines
Take complete ownership of each customer interaction, ensuring respectful and empathetic communication
Deliver prompt and accurate resolutions to enhance customer satisfaction
Collaborate effectively with team members and supervisors to improve service quality
Work independently while contributing positively in a team environment
Adapt quickly to a fast-paced and constantly evolving work environment
Maintain accurate records of customer interactions in systems/CRM tools
Meet defined productivity and quality benchmarks in a metric-driven environment
Consistently achieve individual and team targets within deadlines

Requirements

Key Skills & Competencies

Excellent customer service and problem-solving skills (experience in service-based organizations preferred)
Minimum 1 year of experience in Banking, NBFC, or financial services
Strong multitasking ability to manage multiple customer requests simultaneously
Effective communication, negotiation, and decision-making skills
High level of empathy and customer engagement mindset
Proficiency in computer applications and digital tools
Strong attention to detail and process adherence
Self-motivated, proactive, and target-driven approach
Ability to work under pressure and manage high customer volumes efficiently

Compliance & Work Ethics

Ensure strict adherence to regulatory guidelines set by the Reserve Bank of India
Follow all internal policies, compliance standards, and operational procedures
Maintain confidentiality and integrity while handling customer data

Benefits & Perks

Closed

Open

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About Us

IBL Finance Limited is a new age technology driven NBFC committed to servicing the customers for more than 7 years.

Quick Link

IBL Finance Limited

2002, The Junomoneta Tower, Opp. Pal RTO, Nr. Rajhans Cinema, Pal, Surat-395009, Gujarat.

info@iblfinance.in

Corporate Identity Number (CIN)
L65999GJ2017PLC098565

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We are ISO 9001:2015 Certified.

This certificate demonstrates that IBL FINANCE LIMITED as an organization has defined and put in place quality management system.

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